During the processing of personal data Mercurius Solutions BV (“Mercurius”) works conform the requirements of the applicable data protection legislation, like the General Data Protection Regulation. This means we:
- clearly specify our purposes before we process personal data, by using this privacy statement;
- limit our collection of personal data to only the personal data needed for legitimate purposes;
- first ask for explicit permission to process your personal data in cases where your permission is required;
- take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf;
- respect your right to access, correct or delete your personal data held by us.
Mercurius Solutions BV is the party responsible for all data processing. In this privacy statement, we will explain what kind of personal data we collect and for which purposes within our website and service portals. We recommend that you read it carefully.
If you have any questions regarding the processing of personal data, you can find the contact details of Mercurius at the end of this privacy statement.
Sending newsletters
We have a newsletter to inform those interested on news, tips and information about our products and services. Your e-mail address is automatically added to the list of subscribers.
For this purpose, we use your email address. We have a legitimate interest in doing this. We store this information for three months after you cancelled your subscription.
You may cancel your subscription to our newsletter at any time. Each newsletter contains a link to unsubscribe from our newsletter.
Access to online knowledge-base
If you have been authorized to do so, you can access our online knowledge-base (portal.mercurius-solutions.com) holding a variety of information and documentation related to our products and services.
For this purpose, we use your e-mail address as login name. We have a legitimate interest in doing this. We store this information for three months after our services to you have ended.
Access to ticketing system
If you have been authorized to do so, you can access our ticketing system (my.mercurius-solutions.com) to report issues of request features related to our products and services. We will keep track of your activities for proof.
For this purpose, we use your e-mail address as login name. We have a legitimate interest in doing this. We store this information for three months after our services to you have ended.
Contact form
You can use our contact form to ask questions or make any request.
For this purpose, we use your email address, the message you wish to send to us, phone number and name. We have a legitimate interest in doing this. We store this information until we are sure that you are satisfied with our response. This way we can easily access the information in case you have any following questions.
Promotion
Other than the advertisements on the website, we can inform you about new products or services:
- by e-mail;
- per phone.
You can object at all times against this promotional communication. Every e-mail contains a cancellation link. You can also inform us when we call you.
Providing data to third parties
Except for the parties necessary to deliver the above-mentioned services, we do not under any circumstance provide your personal data to other companies or organisations, unless we are required to do so by law.
Statistics
We keep statistics on the use of our website, but these are kept anonymous at all times.
Cookies
Our website makes use of cookies. Cookies are small files in which we can store information, so that you do not have to fill in that information again. We can also use them to see whether you are visiting us again.
The first time you visit our website, we will show you a notification explaining our cookies and ask for your permission for the use of these cookies.
You can disable the use of cookies through your browser setting, but some parts of our website may not work properly as a result of that.
Security
We take security measures to reduce misuse of and unauthorized access to personal data. We take responsibility in the security of your personal data. We renew our security measures to ensure safe storage of personal data and keep track what might go wrong.
Changes to this privacy statement
We reserve the right to modify this statementwithout prior notice. We recommend that you consult this statement on a regular basis, so that you remain informed of any changes.
Inspection and modification of your data
You can always contact us if you have any questions regarding our privacy policy or wish to review, modify or delete your personal data.
You have the following rights:
- Right of access: you have the right to see what kind of personal data we processed about you;
- Right of rectification: you have the right to rectify any personal data we have processed about you, if this information is (partially) wrong;
- Right to complain: you have the right to file a complaint against the processing of your personal data by us, or against direct marketing;
- Right to be forgotten: you can file a request with us to remove any personal data we have processed of you;
- Right to data portability: if technically possible, you have the right to ask us to transfer your processed personal data to a third party;
- Right to restriction of processing: you can file a request with us to (temporarily) restrict the processing of your personal data.
If you exercise any of the rights mentioned above, we might ask to identify yourself with a valid ID, to confirm it is your personal data. If so, it is important that you hide your social security number and photo.
We will usually respond to your request within one month. This term can be extended if the request is proven to be complex or tied to a specific right. You will be notified about a possible extension of this term.
Complaints
If you want to file a complaint about our use of personal data, please send an e-mail with the details of your complaint to
If you think that we are not helping you in the right way, you have the right to file a complaint at the authority. For The Netherlands, this is the Autoriteit Persoonsgegevens.
Contact details
Mercurius Solutions BV
Email:
Phone: +31(0)850041450